 |
|
Luxury Wedding Cars
Executive Travel
Airport Transfers
Corporate Contracts
Sporting Events
Private Hire
|
|
 |
|
|
|
Terms and Conditions
1 All bookings must be made in advance by telephone or email. Where required, confirmation will be supplied via email or SMS.
2 Fares must be paid in advance by credit / debit card, cheque or cash except with authorised business account customers. All payments will be processed at the time of booking.
3 Once a booking is confirmed (after payment has been authorised) it is subject to the following cancellation policy (see below).
4 If you cancel with more than 7 days before the pick-up date then we will refund the full fare minus a £10 administration fee.
5 If you give notice of 7 days or less then no refund will be given.
6 Once your booking is accepted and payment confirmed we will send you a confirmation email. This will contain the details of your booking, notification of our cancellation policy and, in the case of bookings which occur outside our office hours, an emergency contact number.
7 Where additional services are booked, a non-returnable deposit will be taken at the time of the booking.
8 If you cancel the additional services within 7 days, then no refund will be given.
9 Where required passengers who provide us with a mobile telephone number will be sent a text with the contact details of their driver approx. 24 hours prior to their booked pick-up time.
10 Ambrose Cars make no guarantees that any trip to or from any destination will be completed in a finite amount of time. We cannot be held responsible for traffic hold-ups and general problems encountered en-route.
11 Whilst every effort is made to provide you with the type of vehicle requested, Ambrose Cars reserves the right to substitute another vehicle should it become necessary through breakdown or if the booked vehicle is running late from another journey.
12 Some journeys will be undertaken by sub-contractors on our behalf. All contractors used will provide a car and level of service which is equal to our standards.
13 You may change the date and/or time of your booking free of charge as long as we have availability. If we have to call in one of our quality sub-contractors then there may be a small administration charge for the change.
14 Waiting Time: We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight. If you take longer
than 1 hour from the scheduled time then a charge of £15 per hour is charged. This charge applies to all delayed flights, the waiting time is charged from the second hour. For example, if your scheduled time is 7am and the flight arrives at 10am and you clear customs at 11am there would be a charge of 3 hours (i.e. £45).
|
|
|
